Values & behaviours.
The guiding principles that drive our performance.
Panoptics consistently strive to make a difference in all facets of our business. We are committed to making truly valuable business relationships and engendering positive outcomes for all those that come into contact with us.
We believe that the only way to achieve this is to embody the principles that make us different. So, we created a ‘Company Charter’ to act as a continual reference point for all activity we participate in, be it as a collective or individual staff member, to ensure that everything we do embodies what we stand for.
Our core values:
INTEGRITY
Honesty at our core, trust in our service.
ACCOUNTABILITY
Accountable to each other, reliable for our customers.
UNITY
One team, one purpose, one vision.
ADAPTABILITY
Thriving in change, succeeding in uncertainty.
POSITIVITY
Energy and enthusiasm in all we do.
Further information
- Acts with honesty, transparency, and fairness in all interactions.
- Always truthful & open, even when it’s difficult.
- Builds trust through keeping promises & commitments.
- Treats everyone with respect and dignity, valuing diversity and individual differences.
- Addresses issues promptly & openly with clear and effective communication.
- Takes ownership of tasks and responsibilities, following through to completion.
- Meets deadlines and commitments, delivering high-quality work consistently..
- Communicates openly and honestly about progress, challenges, and potential issues.
- Strives for excellence, seeking opportunities to improve processes and skills.
- Takes responsibility for the outcomes of their work, both individually and as part of a team.
- Hits deadlines & honours commitments.
- Delivers high-quality work to be proud of.
- Enables & supports colleagues to take ownership of their work.
- Actively listens to clients & colleagues to understand their needs, feelings and concerns.
- Communicates with empathy, considering the feelings of others and adapting communication style as needed.
- Works collaboratively with others to identify and solve problems & achieve shared goals, leveraging diverse perspectives.
- Shares knowledge & expertise with others.
- Puts the needs of customers first, going the extra mile to provide exceptional service.
- Is mindful of client’s & colleague’s workloads & commitments.
- Communicates complex, technical information in a ‘human’ way / layman’s terms.
- Values the differences in people, cultures & perspectives.
- Embraces new challenges & opportunities.
- Adjusts quickly to changing circumstances.
- Continuously seeks opportunities for personal development to learn new skills & technologies.
- Shows flexibility for client’s & colleague’s differing needs & objectives.
- Is curious about customers & takes responsibility for learning about them & their needs so we can deliver the best solutions.
- Learns from mistakes and setbacks, using them as opportunities for growth.
- Is open to feedback & uses it to improve performance.
- Maintains a positive and optimistic outlook.
- Approaches challenges with a can-do attitude.
- Celebrates successes, both big & small.
- Inspires & motivates others by sharing positive affirmations & words of encouragement.
- Takes pride in what they do & in others.
- Looks for the opportunities in setbacks & challenges and focuses on finding solutions.
- Avoids gossip, complaining & negative talk.
- Is friendly & helpful to colleagues & customers.
- Shows patience & understanding, especially in challenging situations.