Rapid deployment of a full Managed Service, under significant time pressure.
Creative are a food and drink company providing high quality and memorable event catering services across the UK. Clients include Olympia, Ascot, Lords Cricket ground, Guards Polo Club, The Royal Horticultural Society and many more.
"We were looking for a company we could trust to partner with us guaranteeing our IT Infrastructure continued to operate as expected. We had been placed into an unforeseen and difficult situation, requiring Panoptics to respond quickly and to have the capacity to gather a significant amount of information and support us fully"
Emergency IT support ensuring continued and predictable support with no prior knowledge of the environment.
As Commercial Director for Creative Events, Ian Willson is only too aware seamless and robust technology processes are essential to support Creative’s high volume, high standard, business providing food and beverage services to the event industry. Creative’s high profile and enviable client base know they are guaranteed a consistently high quality and unrivalled event catering experience; essential this level of quality was maintained.
Panoptics were recommended to Creative to provide urgent assistance to their technology department; Creative’s IT Manager left the company suddenly without the usual business handover procedure to guarantee minimal business interruption. Creative are in a high profile, demanding business sector and required a trusted partner to ensure smooth business continuity without failures.
"Panoptics were recommended to us and immediately reassured us, helping understand what risks existed and how to mitigate them. We now know from our experience we can rely on the Panoptics team for continued managed services in a transparent, no nonsense way"
A challenging environment
Panoptics couldn’t access credentials or infrastructure designs, as these could not be handed over by the departing IT manager. This knowledge had to be gained from the outset of the project. Initially, a full review of the health of the technology environment and infrastructure with stabilisation of services was provided to ensure there were no significant risks of failure.
Introduction of robust technology processes.
All services are operating well, Creative can now be confident that any level of support required can be accessed quickly by all their end users. Users have a dedicated number to call into rather than relying on the availability of internal IT resources. All systems are monitored with backups complete and running to a datacentre plus inbuilt disaster recovery functionality.
Process and cost benefits
Services can be utilised as and when the business requires them, quickly and easily without the need for complex and time consuming contract negotiations. Creative can be confident they receive the support they need, as and when they want assistance.
Creative events also avoided significant capital expenditure by utilising the Panoptics newly launched pay as-you-go cloud Backup as a Service: BaaS.