Free SD-WAN Proof of Concept (POC)

Panoptics, powered by VMware SD-WAN by VeloCloud, are the UK’s leading managed WAN provider. For a limited time, we’re offering a FREE, no further obligation, trial of our SD-WAN solution. Designed to demonstrate the multitude of benefits SD-WAN can offer organisations, both small and large, our free 30 day Proof of Concept is a simple way to experience the expertise of the UK’s No.1 managed SD-WAN provider and the power of VeloCloud.

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What you can expect

A Panoptics SD-WAN Proof of Concept is undoubtedly the best way to experience the benefits that SD-WAN delivers, first hand and risk free. With every PoC you can expect…

  • 30 day trial of Panoptics SD-WAN – completely free of charge
  • Fully functioning solution – so you can see the benefits for yourself
  • Hands on experience of Cloud Delivered SD-WAN – so you can make an informed decision
  • Two Edge devices to deploy as required – to test the solution exactly how you want to
  • SD-WAN configuration and monitoring – to get you up and running quickly
  • VeloCloud Management Portal – to access, amend and configure the solution
  • Full Technical Support – to answer any questions or resolve any technical issues throughout the trial
  • No strings attached – its that simple

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Fill in your details below, so we can register your business to receive this offer. One of our VeloCloud certified experts will be in touch shortly to arrange your free PoC.

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1. Services

This Statement of Work describes the work to be undertaken by the Supplier for the Client.

  • Technical Service Desk Calls x 1.
  • Maximum of 4 hours of effort. Additional time will be charged at £100 per hour.

2. Deliverables and Specifications

The Deliverables comprise:

  • A 24 x 7x 365 service desk, client will be issued a dedicated telephone number for use at any time to gain access to a team of 3rd  Line analysts.
  • Over a 3 month contract period the call must be used.  Calls are logged with the Panoptics support desk, where basic information regarding the issue will be taken only from designated contacts within each company.
  • Each incident represents 1 unit and in the event a customer runs out of incidents during a contract period, they may purchase additional incidents at the rate of £350, these additional calls will need to be used prior to the original contract anniversary.
  • On request, detailed call breakdowns can be supplied from the Service Manager. These reports contain the following information:-
    • Date and time of call incident
    • Name of the person logging the call
    • Call reference number
    • Outline description of incident
    • Resolution summary
    • Call closure date
  • As a matter of course an annual report will be produced and will be used during the contract review meeting between the customer and Panoptics.

Contact Management:

  • Up to five named personnel will be supplied by the Client who will be able to log calls. Of these 5, one individual must be the escalation contact given the nature of the calls to be placed.
  • The Specifications for the Deliverables and/or Services are as follows:
  • The following list indicates the technologies supportable by this contract;-
    • Storage
    • Network
    • WAN/LAN/WIFI/Firewalls
    • Servers
    • VMware/VEEAM
    • MS Applications

3. Other Client Obligations

  • The Client must log calls via the single number provided in the welcome pack.
  • All ad-hoc consultancy requests must be booked via the Service delivery manager or the Account manager.

4. Service Levels & Key Performance Indicators

  • Call priority defined by client at point of logging the call – only P1’s will be actioned out of hours core hours (07:00 and 19:00 Monday to Friday)
    • P1 – Complete loss of function to system. Users unable to access.
    • P2 – System functional but causing major impact to users
    • P3 – System functional but causing some impact to users.
    • P4 – System functional with minimal/no impact to users
    • P1 Calls will be allocated and acknowledged within 15 minutes of receipt
  • All  P2, P3 and P4 calls will be allocated and acknowledged  to a 3rd line analyst within 60 mins. If required it can be escalated within a further 60 minutes.
  • Outside core hours (18:00-08:00),Monday to Friday and 00:00 till 23:59 Saturday, Sunday and Bank Holidays.
    • P1 – Complete loss of function to system. Users unable to access.
  • All calls will be allocated and acknowledged  to a 3rd line analyst within 60 mins of receipt. If required it can be escalated within a further 60 minutes.

5. Charges and Invoicing

  • 1 call per annum at £0.00
  • Additional Hours at £100 per hour
  • Additional calls at £350 per call

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