You want an IT company that makes a difference.
One that simplifies IT complexity.
You need Panoptics.
Panoptics is an innovative IT Service provider focussed on simplifying complexity which was founded with a defining principle to deliver IT services and solutions with a difference.
Starting in February 2012 with a frank, open and honest approach. Panoptics began as a collective of Infrastructure, Network and Service Experts who grew frustrated of the way the market was operating, so decided to do something about it.
Our founding principle and new approach to IT has facilitated rapid growth and allowed us to develop an impressive client roster including many SMB’s as well as established brands such as The Royal Opera House, Lords Cricket Ground, Clarion Events, The Brewery & London’s Olympia Exhibition Centre.
Since our formation, we have built a company of highly skilled network and infrastructure specialists, bringing together an enviable world class team with experience in designing, implementing and supporting enterprise level network and infrastructure deployments to a wide range of industry sectors.
Working with Panoptics
We firmly believe partnership is key and where possible we will enable customers to see all of the factors that affect the designs ensuring synergy between operational delivery and IT strategy. As a result the service we provide will be better, more efficient and tailored specifically to your needs.
We are proud of what we have achieved, the work we deliver and the relationships we have fostered with both clients and industry partners. As such, we genuinely believe that our dedication to always doing things the right way has led to our ongoing success and look enthusiastically towards the future and our next challenge.
Find out more about what its like working with Panoptics…
We are not your average IT Company. We don’t believe in traditional 1st line “log and flog” or the supply of a service to any customer without truly understanding their specific requirements first – our customers deserve better! Similarly, we don’t believe that there is a one size fits all solution when it comes to any service we offer, which is why our consultants design and deliver all services in conjunction with our customers. We also recognise that ongoing flexibility is key in the current technological climate and the Panoptics Infrastructure has been designed from the ground up with this in mind, giving us the ability to provide a complete service with the adaptability to suit any specific business, sector or size.
Everyone in our customer’s organisation is important and any service we provide needs to consider this foremost. The infrastructure needs to deliver the right level of Availability, the Service Design needs to cater for whichever communication channel is the easiest to use and the Management Information needs to reflect the culture of the customer so that we can all quickly see what is working and what requires development.
Our mission is to build and nurture long term partnerships with our clients in order to facilitate the delivery of high quality professional and managed services thereby making Panoptics the definitive IT provider.
How We Work
The concept behind our structure and the development of “PODs” was really obvious to us and a clear way to differentiate ourselves from the rest of the market – it allows us to create a support team that only supports a finite number of customers per pod. This ensures that each person within a POD knows all the customers meticulously and vice versa. They will then be accountable and responsible for the quality of service in turn providing additional value and truly personal support to the end user.
The main issue with delivering services in our opinion is that you end up either dictating to a customer on the basis that you need to homogenise your processes or you end up delivering anything they ask for and everything becomes inefficient as a result. As such, we must always remember that the requirements of the individuals will change over time so the right structure is one that delivers the best of both – principles to work against that are common throughout the entire customer base combined with the flexibility to adapt for specific requirements that are borne out of the customer business processes.
Consider each POD to be similar to a franchise business model whereby they have access to common processes and procedures, the toolkit to deal with any issues and the autonomy to put their customer first and manage the finances accordingly. This ensures that all of the expertise required to solve a problem is already within the team and the solution will always be tailored to the clients’ specific requirements. For instance, if the Network resource is sitting with the Storage resource and they are both focussed on delivering service to the client as well as maintaining the profitability of their team we move away from a model whereby people will pass calls and issues to other people but actually engage and resolve the issue as efficiently as possible.
In addition many organisations reward the sales people financially for ‘selling a deal’ and often overlook the implications of supporting that solution, therefore it is possible that the solution may pass from Sales to Project to Support with the potential for each team to misunderstand. If we collapse this process into a POD then those that identify the problem, come up with a solution and sell it to the customer will all be financially rewarded but are also the same people who will support the solution, making it pragmatic.
One of the things that sets Panoptics apart is our exceptional team of experts.
Panoptics committed from the outset to only employ staff who are genuinely passionate about the industry and making a difference within it. So today, we are exceptionally proud of the family we have created, the breadth of skills it contains and the dedication to delivering excellent service that are culture engenders.
With a huge range of experience, the team incorporates individual specialisms including Network Consultants, System Architects, Project Managers, Software Engineers & Service Desk Managers – all from diverse backgrounds and industry sectors which gives Panoptics the experience to provide a holistic service to any business.
Making sure they are personable, real, honest and straight-talking at all times, every member of our team has the ability to resolve issues on the fly and deploy creative, innovative solutions to business problems as standard – which we think you’ll agree with, is of great value to all our customers and makes us stand out from competitors.
With a background in Forensic Sciences and Project Management, Mark is diligent and scientific in approach. His meticulous attention to detail and relentless questioning ensures all factors & potential implications have been considered in the delivery of Panoptics services ensuring true value is obtained by all of our clients.
Out and out straight talking techie. Andy has a background in the events industry, a fast paced sector where IT failure is not forgivable, which has led to his enviable skill set and capability of fixing literally anything. A staunch believer in simplifying IT, Andy is dedicated to innovation and designing new solutions that rationalise overcomplicated processes.
A strategic leader with a wealth of experience in transformational projects and delivering genuine benefits to the businesses he works with. Ross has a customer focussed attitude derived from years of experience within the technology sector, providing the perfect mindset to be able to advise and help deliver customer aspirations. His ability to develop solutions and service models with the customer at the centre has made Ross a key part of any company’s technology team.
Panoptics only works with enterprise class technology partners who share our commitment to developing IT solutions of the future. All of our partners are recognised global leaders within their respective specialism, enabling Panoptics to deliver the very latest cutting edge services, solutions and products direct to our customers.
Our technology partners include Microsoft, VMware, HP, VEEAM, Virgin Media Business, Cogent Communications, Level Three, Belcom, VeloCloud and Mimecast – all benefitting from aggressive pricing structures which we always ensure are passed on to our end customers.
We also strongly believe that the right solution for all clients is one that enables future expansion and adoption of centralised enterprise class technologies, which is only possible with clever connectivity – something that Panoptics is perfectly placed to deliver.
We are proud of our partner relationships and firmly believe that our collaborative, transparent approach to service delivery provides our customers with the highest quality solution and genuine value.