Systems Management

Panoptics Support Model incorporates deep technical skills with each Support POD enabling rapid response to Incidents, clear and accurate understanding of the existing infrastructure and most importantly the context of the infrastructure and the businesses reliance on it. Systems will be proactively managed keeping them up to date and the entire IT estate stable through a structured patching cycle.

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Network TechnologiesWAN, LAN, WLAN, VPN and Firewalls Cisco and HP
Storage TechnologiesVirtual Storage Appliances, Network Attached Storage, Direct Attached StorageHP 3Par, LeftHand, EVA, VSA, Dell Equalogic and NetApp FAS
Server TechnologiesWintel and AMD server technologies All Tier 1 Vendors
Hypervisor TechnologiesThe Virtualisation layer VMware VSphere, ESXi, & Hyper -V
Core Systems & Services Microsoft Core StackOS, Active Directory, Exchange, SQL, Remote Desktop Server, SCCM, EXCP
Filtering ServicesWeb based Filtering services for Mail and Web contentMimecast and WebSense
Backup and DR technologiesOn premise and cloud based backupBackup Exec , Netbackup, Veeam, Storage snapshots
Patching Quarterly patching cycle with an agreed test and release process suitable for each service and customerAll
Availability Management The adherence to any Availability SLA’s agreed with the client Up to 99.99%
Change Management The ownership of the entire process or participation in a client’s process to enable structured predictable changes to the environmentProcess will be defined by consulting with you.

Service Description

The Infrastructure Support (3rd Line) team will be allocated tickets by Panoptics Service Desk to perform both proactive and reactive tasks, ensuring your IT environment is constantly managed and optimised for consistent, reliable performance.

Our responsibility covers the entire spectrum of requirements, extending to the management and housekeeping of the core infrastructure hardware, operating systems as well as core services including the installation of updates, patches and fixes to maintain a continually optimised IT environment. As such the monitoring of your infrastructure is a pre-requisite for this service.

Our 3rd line support team will be responsible for the management of all hardware and operating systems of the devices within scope, which include:

  • Minor patches and security updates (during the quarterly patch window)
  • Maintaining reboot schedules
  • Ensuring all backup processes are running
  • Resolving systems issues or failed operations
  • Fulfilling housekeeping duties to ensure the most efficient and effective operation is available
  • Resolving incidents relating to systems

So, how much?


Total per Month
Total per Annum

Make An Enquiry

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Contact Us

We’re always available to discuss any IT project and would welcome the opportunity to talk it through. Get in touch now and we’re confident we will find the perfect solution for your business.

call: 0203 137 6351 email:

News Building, 3 London Bridge Street,
London, SE1 9SG

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