Panoptics Onsite Support physically extends elements of our Service Desk and Systems Management functions directly into your end user community, so they benefit from the additional confidence and security of having direct access to an IT professional in person. Local physical issues can be dealt with easily, minor training needs can be addressed and clinics or workshops can be run on a whole host of subjects, providing reassurance to the end users that their IT needs are covered whilst maintaining an efficient IT environment for your entire business.
Our Onsite Support provides direct access to a highly skilled and experienced IT technician, giving your business a physical IT presence giving your end users the comfort of knowing that any issue will be resolved no matter how complicated or trivial it might seem.
Our onsite engineers that attend your site will be qualified to deal with your infrastructure and the needs of your specific end user community. Our engineers are personable, friendly, honest and open ensuring seamless integration into your business whilst providing a straight-talking, easy to understand IT resource. Every analyst is an integral part of our innovative support structure – Panoptics PODs – guaranteeing all questions and issues are resolved in the most efficient & effective manner, as every team member has immediate access to the wealth of knowledge within Panoptics – further extending the service level delivered to you onsite.
Our Onsite Support model is completely flexible and the level of service deployed is tailored to meet your specific business requirements. Standard delivery of our service typically includes an amount of days built into the contract so that we can schedule engineer’s onsite visits to coincide with days that best suit you and the engineer can resolve any additional onsite jobs at the same time, making the service highly efficient and cost-effective for your business. Furthermore, the amount of time onsite can also be flexed during the contract to ensure that you only ever pay for what you need.
"Every time we have a problem, they've always been very quick to respond."